Chapter 5 Verbal Messages

Chapter 5
At the end of lesson in Chapter 5, we are able to learn about:
-How language works
-The nature of disconfirmation and confirmation
-Express confirmation when appropriate
-Use verbal messages more effectively

The KEY Topics are:
1)Principle of verbal messages
2)Disconfirmation and confirmation
3)Using verbal messages effectively

Messages are an interaction among the communicators using verbal or non verbal languages.

Principles of verbal messages

(2) Messages/Languages Are Denotative and Connotative

denotative meaning: word's objective definition, the dictionary meaning

connotative meaning: a word's subjective or emotional meaning

2. Disconfirmation and confirmation

Areas affected by disconfirmation and confirmation:

a. Racism

b. Sexism

c. Heterosexism

d. Ageism

2. Disconfirmation & confirmation

Racism – anything that make race looks inferior to another race.

It’s happen-everywhere & anywhere

 it should not be!!

3. Using verbal messages effectively

1.  Messages/ language can symbolize reality:

Example

When people say the product is good because of it’s name, you buy it not because it is really good(reality) but because you believe what people say (symbol)

When describing a person

‘David is so lazy and stupid’ – because you were told that David is lazy and stupid , you are drawn into concluding that David is lazy and stupid (primacy and recency principle)

Verbal messages can :

Symbolize reality (partially)

Express both facts and inference

Be relatively static

Obscure distinctions